A tech-forward consulting agency in the nonprofit space had reached client capacity. The founder could not take on additional clients without more leverage, but hiring locally was cost-prohibitive and time-intensive. The agency needed a backend solution that could expand delivery without sacrificing quality.
OpSCALE provided backend support through offshore staffing. We recruited candidates for client support, CRM automation (GoHighLevel), and marketing. Each hire was vetted for quality and technical capability, ensuring they integrated seamlessly into the founder’s workflows. By managing day-to-day execution, these offshore team members freed the founder to focus on growth strategy and higher-value client work.
With OpSCALE as its backend, the agency broke through its client capacity ceiling. Offshore staff absorbed day-to-day execution, automation kept delivery consistent, and the founder was free to focus on strategy and growth. Within one year, the agency scaled to 4 full-time offshore hires, achieved 10X revenue growth, and cut client onboarding time by 40% — all while expanding its client base.
"OpSCALE became the backend that lets us scale. I can make bold offers, deliver with quality, and finally focus on growth instead of day-to-day operations. I was even blown away that they staffed me with an employee who studied in the U.K. — all at standard BPO rates."
— Founder, Nonprofit Consulting Agency, Jerusalem
